TERMS OF SERVICE — GAZE INTERIORS (INDIA)
Effective Date: January 1, 2019
Welcome to Gaze Interiors ("Gaze", "we", "us"). By visiting our website, contacting us, or engaging us for a project, you agree to these Terms of Service ("Terms"). If you are signing on behalf of a company or housing society, you confirm you have authority to bind that entity.
In short: We design, supply and execute interiors as per an agreed Proposal/BOQ. You pay as per milestone invoices. If the scope changes, we both sign a Change Order. Natural variations occur in materials. We warranty our workmanship for a limited period. Disputes are resolved by arbitration in [Pune, Maharashtra], India.
1) Who we are & how these Terms work
1.1 Entity. Gaze Interiors (GSTIN: 27CRVPD7190N1ZU, registered address: Caroline-203, Nyati Esplanade, Near Shanktara Chowk, Bavdhan Pune, email: contact@gazeinteriors.com).
1.2 Contract documents. For each project, the binding documents are: (a) these Terms; (b) our Proposal/Estimate and itemised BOQ/Specifications; (c) the Milestone & Payment Schedule; and (d) any signed Change Orders. If there is a conflict, a later signed Change Order prevails over the Proposal/BOQ, which prevails over these Terms.
1.3 Website policies. Your use of our site is also subject to our Privacy Policy and any notices we publish online
2) Our services & your responsibilities
2.1 Scope. We may provide design consultancy, drawings, 3D visuals (if included), procurement, factory production, site execution, installation, finishing, snag rectification and handover as listed in the Proposal.
2.2 Typical exclusions. Unless expressly included: civil/structural works; statutory approvals; plumbing beyond point; major electrical rewiring; AC supply; networking/CCTV; white goods; loose décor; pest control; deep cleaning; special hoisting/scaffolding; society liaisons; any item not in the BOQ.
2.3 Your responsibilities. Provide timely site access; safe lockable storage; permanent power and water; lifts/hoisting permissions; society/NOC approvals; prompt decisions and approvals; and pay invoices on time including TDS/GST compliance.
3) Quotes, prices, taxes & payments
3.1 Prices. Prices in the Proposal are based on current market conditions and quantities. All prices are exclusive of GST unless stated otherwise.
3.2 TDS & GST. If you deduct TDS, you must share the UTR and Form 16A within 7 days so we can reconcile. GST on advances and invoices applies per law.
3.3 Milestone billing. You agree to pay as per the Milestone & Payment Schedule in the Proposal (for example, 50% advance, 50% at ~70% work progress). We may require a retainer/advance to start work and to place non‑cancellable orders.
3.4 Due date & late fee. Invoices are due within [7/10/15] days of issue. Overdue amounts accrue late charges at [1.5% per month] or the maximum allowed by law. If Gaze is MSME‑registered, statutory interest under the MSMED Act, 2006 may apply in addition.
3.5 Non‑cancellable items & refunds. Custom or made‑to‑order items are non‑cancellable once ordered. Any vendor restocking or cancellation fee will be passed through. Advances may be partly/fully non‑refundable once design work starts or custom orders are placed.
3.6 Right to suspend. We may pause work and/or withhold deliveries if any invoice remains unpaid more than [7] days after notice. Timelines will extend accordingly.
3.7 Payments. All the payment transactions (client payments) are accepted in various format like Cheque, Online Payment via Credit Card or Net Banking being done by third party payment gateways like Razorpay and UPI. Please read third party T&C and privacy policy of the respective payment gateways. We do NOT store your credit or debit card information. All the payment transactions (Software Subscriptions as well as user client payments) are accepted in various format like Cheque, Online Payment via Credit Card or Net Banking being done by third party payment gateways like razorpay and UPI. Please read third party T&C and privacy policy of the respective payment gateways. We do NOT store your credit or debit card information.
4) Approvals, site conditions & safety
4.1 Approvals. You must obtain all required permissions/NOCs from societies/buildings and authorities. We can assist for an additional fee.
4.2 Site readiness. Provide a clear, levelled and dry site; complete base civil works (unless in our scope); and ensure safe access during working hours.
4.3 Storage & risk. You will provide a lockable storage area. Risk of loss for delivered materials passes to you on delivery to site or installation, whichever is earlier (§8.2).
4.4 Safety. We follow reasonable EHS practices. You will ensure site rules and safety are respected by all third parties engaged by you.
5) Designs, drawings & intellectual property
5.1 Ownership. All designs, drawings, renders and documents we create are our intellectual property. Upon full payment for the relevant stage, you receive a non‑transferable, perpetual license to use them only for the Project site.
5.2 No unauthorized reuse. You may not share/sell/reuse our designs for other sites without our written consent.
5.3 Photos & marketing. We may photograph/video the project before/after completion for portfolio/marketing while respecting your privacy. You may opt‑out by written notice before handover (except where photos are required for warranty/service records).
6) Execution, quality, inspections & handover
6.1 Quality & samples. We will work to the approved drawings/specs and industry practice. Natural materials (wood, stone, veneers) may have colour/vein/grain variations; minor shade differences between samples and final deliveries are normal.
6.2 Inspections. We will conduct interim checks. You may request reasonable inspections that do not hinder work.
6.3 Snags & handover. At practical completion, we will conduct a joint inspection, record a snag list, and rectify agreed snags within [7–21] days depending on material lead times. Handover will be documented by a handover certificate.
7) Warranties & aftercare
7.1 Workmanship warranty. We provide a [12/24]-month workmanship warranty from handover for fixed works executed by us. Exclusions: normal wear and tear; misuse/accidents; water leakage from external sources; pest damage; third‑party alterations; lack of routine maintenance (e.g., hinge tightening, seasonal adjustments, re‑sealing of stone/wood).
7.2 Manufacturer/OEM warranties. Hardware, appliances, boards, laminates, stones, lights, etc. carry OEM warranties per their terms. We can assist with claims; liability remains with the OEM.
7.3 AMC. Any annual maintenance contract (if offered) will be listed separately in your Proposal.
8) Delivery, title & risk
8.1 Title. Title to goods transfers to you only upon full payment of the corresponding invoice(s).
8.2 Risk. Risk of loss passes to you on delivery to site or installation, whichever occurs earlier. You are responsible for site security and safe custody.
8.3 Insurance. Each party maintains customary insurances (workmen/third‑party liability for contractors; fire/theft at site as applicable). Any special project insurance required by you will be at your cost unless agreed otherwise.
9) Changes, substitutions, delays & force majeure
9.1 Change Orders. Any change to scope/specs/timelines must be documented via a written Change Order signed/confirmed over email by both parties, with corresponding price and time adjustments.
9.2 Substitutions. If a specified item is unavailable/discontinued, we may propose equivalent substitutes. Price/time/quality impacts will be approved via Change Order before proceeding.
9.3 Client‑caused delays. Delays due to late approvals, inaccessible site, unpaid dues, third‑party contractors or added scope entitle us to time extension and cost impact (including idle charges/demobilisation/remobilisation where applicable).
9.4 Force Majeure. Neither party is liable for delays or failure caused by events beyond reasonable control (e.g., strikes, extreme weather, epidemics, transport embargoes, regulatory actions). Schedules will be equitably adjusted.
10) Cancellations, suspension & termination
10.1 Our right to suspend. We may suspend work for non‑payment, unsafe conditions or legal violations, after notice.
10.2 Termination for cause. Either party may terminate for a material breach not cured within 10 days of notice (or immediately for unlawful acts/safety violations).
10.3 Termination for convenience (by you). You may terminate by written notice. You must pay for work completed, non‑cancellable materials, vendor restocking/return fees, and a demobilisation/admin charge up to [10%].
10.4 Effect of termination. We will demobilise and raise a final invoice. The IP licence in §5.1 is granted only upon full settlement. Unpaid amounts become immediately due.
11) Liability, governing law & dispute resolution
11.1 Limitation of liability. To the maximum extent permitted by law, our total liability arising out of or relating to the project is capped at the fees actually paid by you in the preceding 6 months. We are not liable for indirect/special/consequential damages, loss of profit/use, or delays caused by third parties.
11.2 Governing law & courts. These Terms are governed by the laws of India. Subject to arbitration below, courts at [Pune, Maharashtra] have exclusive jurisdiction.
11.3 Arbitration. Any dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended) by a sole arbitrator mutually appointed. Seat & venue: [Pune, Maharashtra]; language: English. Each party bears its own costs; the tribunal may award costs per law.
12) Privacy, confidentiality & communications
12.1 Confidentiality. Non‑public information shared for the project will be kept confidential and used only to perform our obligations.
12.2 Personal data. We handle personal data as described in our Privacy Policy.
12.3 E‑communications & signatures. We may communicate and contract by email/e‑signature. Scanned/e‑signed documents are valid and binding.
13) Other important terms
13.1 Assignment & subcontracting. You may not assign your rights without our consent (not to be unreasonably withheld). We may subcontract certain works.
13.2 Entire agreement & changes. These Terms plus your Proposal/BOQ and Change Orders form the entire agreement. Any change must be in writing (including email confirmation).
13.3 Severability & waiver. If any term is unenforceable, the rest remains effective. No waiver is valid unless in writing.
13.4 Updates to these Terms. We may update these Terms on our website from time to time. The version effective on your Project start date applies unless otherwise agreed in writing.
If you have any questions about Terms & Conditions, please contact us at:
Email: contact@gazeinterior.com